REFUND POLICY

Refunds are repayments to the passengers of unused D'Camel Ferry in accordance with the terms and conditions applicable by PT DCAMEL WISATA SAMUDRA NUSA.

Refund Terms & Conditions.

If you want to cancel your trip and apply for a refund, there are terms and conditions that you must fulfill. Let’s take a look...

Refund Terms

The provisions for trip cancellation and refund of air transportation services are regulated in the Minister of Transportation Regulation (PM) No. 30 of 2021. Based on these regulations, PT DCAMEL WISATA SAMUDRA NUSA applies the following refund provisions:

  1. Refund for unused tickets that were submitted before the departure schedule due to the potential passenger cancellation of their trip (voluntary refund).
    Cancellation Time Cost Returns
    ≥ 72 hours before trip 75% of the base rate
    72 - 48 hours before the trip 50% of the base rate
    48 - 24 hours before the trip 40% of the base rate
    24 - 12 hours before the trip 30% of the base rate
    12 - 4 hours before the trip 20% of the base rate
    < 4 hours before the trip 10% of the base rate
  2. Refunds for unused tickets due to trip cancellations or changes in trip schedules by PT DCAMEL WISATA SAMUDRA NUSA of at least 1 (one) hour, deceased passenger, force majeure, refusal to trip either from PT DCAMEL WISATA SAMUDRA NUSA and/or the airport, or other circumstances that have been arranged will be fully refunded according to the ticket purchase fee.
Refund Conditions

If you bought the ticket through the official PT DCAMEL WISATA SAMUDRA NUSA sales channel, then you shall prepare the following conditions:

  1. Ticket Data
    1. Email address used when purchasing tickets
    2. 9-character booking code
    3. Name of passenger who wishes to request a refund
  2. Applicant Data
    1. Passenger number ID Card/ Passport/ Driver’s License
    2. Photo of Passenger ID Card/ Passport/ Driver’s License (Max 2MB)
  3. Certificate of unfitness to trip or health documents for passengers who have health problems and forbidden to trip.
  4. Death certificates from neighborhood/Hamlet/Hospital for the deceased

For more information, can contact the Contact Center at Whatsapp +6281339515837 or Phone +62 361 4490502.